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Service

Service Policy

Desa Automotive always starts with customer needs. We deeply understand all the concerns of customers during the purchase and use of vehicles. Whether it is new energy products or traditional power products, in addition to integrating and supervising the service policies of chassis manufacturers and body manufacturers themselves, Desa Automotive is deeply close to customer needs through butler-style services in the pre-sales, in-sales and after-sales stages, helping customers save costs and improve operational efficiency.

Pre-sales Inspection

Before the new vehicle is delivered, more than 90 comprehensive inspections are carried out on the vehicle to prevent problems such as loose bolts, air leakage, water leakage, oil leakage, etc., to ensure that zero-defect products are delivered to customers.

Vehicle Delivery Training

Provide professional usage and maintenance methods and simple emergency response training to drivers and operators.

One-Stop Maintenance Service for Chassis and Upper Body

If you use a service station designated by DESA, you can enjoy the "one-stop" maintenance service for chassis and upper body provided by Desa Auto Service Station.

On-Site Service by Butler

The service butler will designate a service engineer to follow the vehicle and provide on-site service for one month, including daily inspection before departure and cleaning and maintenance after work, which will be supervised by the butler.

365 Day Regular Butler Service

Spring Bud action (Spring Festival Maintenance Service)

Summer cool service (Special Service for Key Projects)

Autumn red service (Safety Inspection)

Winter warmth service (Training, Maintenance)

Service Network

Desa Automotive has integrated the service networks of its cooperative manufacturers such as Shaanxi Automobile Heavy Truck and Weichai Power. The service radius in the central and eastern regions is 100 kilometers, and the service radius in the western regions is 180 kilometers. The national service network has 1,200 stations, including 450 integrated chassis and upper body service stations, and more than 30 million spare parts reserves.

Each service station is a maintenance unit with excellent hardware and software, and more than 1,000 professionally trained service engineers are on standby 24 hours a day.

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DESA Service Support Commitment

1 phone call, 1 minute response, 30 minutes departure, 2 hours arrival (within 200 km), one-time repair.

  • Warranty Period
    36 months for chassis basic parts 24 months for important parts 18 months for upper tank frame
  • Repair Service Response Speed
    Within 15 minutes
  • Repair Service Arrival Speed
    2 hours (within 200 km)
  • Repair Problem Resolution Speed
    4 hours for general faults 24 hours for major faults 7 days for difficult faults
  • Speed of Emergency Parts in Place
    24 hours no more than 48 hours in remote areas